Terms and Conditions

Last updated: 15 September 2026

These Terms and Conditions (the "Terms") govern the use of the website www.savoringslowly.com (the "Website") and every booking request, quote, booking and service arranged through Savoring Slowly. The Website and the services are operated by Queenlike Concierge S.r.l., a limited liability company established in Italy, operating under the brand Savoring Slowly ("Savoring Slowly", "we", "us" or "our").

Please read these Terms carefully before sending us a request. By ticking the acceptance box on our contact and booking forms, by sending us a booking request by email or WhatsApp, by accepting a quote or by making a payment, you confirm that you have read, understood and accepted these Terms. If you do not agree with them, please do not use the Website or our services.

1. Summary of key points

No instant online booking. The Website does not process reservations or payments. You send us a request with your dates, preferences and number of guests; we check availability with the owner of the home and reply with a personalised quote.
Prices on the Website are indicative. The "From € ... per night" rates shown on each property page are starting rates for the low season and a standard configuration. The final rate depends on the period, the dates, the number of guests, the configuration of the home and the minimum stay, and is confirmed only in our quote.
Availability is not guaranteed until we confirm. Some homes may not be available for your dates or may be temporarily withdrawn. If a home is not available, we will tell you and, if you wish, propose an alternative.
A booking exists only when we issue a written Booking Confirmation, after you have accepted the quote and we have received the required payment.
Payment is made by bank transfer or through a secure payment link (Stripe or PayPal) that we send you after approval of your request. We never ask for card details by email or on the Website.
Ancillary services are not included in the accommodation rate. Airport transfers, chauffeur services (NCC), car rental, helicopter transfers, private chefs, housekeeping beyond what is listed as included, wellness treatments, instructors, childcare and other extras are available on request, quoted separately and paid for separately.
Cancellation terms vary from home to home and are stated in your quote and Booking Confirmation. Accommodation booked for specific dates is not subject to a statutory right of withdrawal. We strongly recommend travel insurance.
Your stay. Italian law requires every guest to be identified and registered on arrival; the home may be occupied only by the guests stated in the Booking Confirmation, and gatherings or events require our prior written consent.
Italian law applies. Mandatory consumer protection rules of your country of residence, where applicable, are not affected.

2. Who we are

Queenlike Concierge S.r.l.
Registered office: Largo Valtournanche 3, 00141 Rome (RM), Italy
VAT number: IT17613391006
Email: info@savoringslowly.com
Certified email (PEC): queenlikeconcierge@pec.it
Phone / WhatsApp: +39 349 7294027

Savoring Slowly is a brand of Queenlike Concierge S.r.l. The experiences presented on the Website (food and gastronomy, wellness, crafts and heritage, outdoors) are described on our sister website www.savoringexperiences.com; when we arrange an experience for you in connection with your stay, it is an Ancillary Service under Section 10.

3. Definitions

"Property" or "home": a chalet, house, apartment or estate presented on the Website or otherwise proposed by us.
"Owner": the owner or manager of a Property with whom we have an arrangement to offer that Property to our guests.
"Guest" or "you": the person who sends a Booking Request, accepts a Quote or makes a payment, and any person on whose behalf they act. The person who makes the booking is the "Lead Guest".
"Booking Request": a request for availability and pricing sent through the forms of the Website, by email or by WhatsApp.
"Quote": our written reply confirming availability for your dates and stating the price, what is included, the payment terms, the cancellation terms and any specific conditions of the Property.
"Booking Confirmation": the written confirmation we send after receipt of the required payment, which concludes the Contract.
"Contract": the agreement for your stay, formed by the Booking Confirmation, the Quote, these Terms and the house rules of the Property.
"Ancillary Services": any service other than the accommodation itself, as described in Section 10.
"Partner": an independent third-party provider (for example a transfer company, chauffeur, chef, therapist, instructor, guide, rental company or caterer) that delivers an Ancillary Service.
"Writing" or "written": by email, unless these Terms state otherwise.

4. Scope and acceptance

These Terms apply to (a) your use of the Website, (b) every Booking Request, Quote and Contract, and (c) every Ancillary Service arranged through us, together with the specific terms stated in the relevant Quote. Where a Quote, a Booking Confirmation or a separate written agreement contains terms that differ from these Terms, the more specific document prevails, in the following order: Booking Confirmation, Quote or separate written agreement, these Terms, content of the Website.

To send a Booking Request you must be at least 18 years old and have the legal capacity to enter into a contract. If you act on behalf of a family, a group, a company or an organisation, you confirm that you are authorised to do so and that you accept these Terms on behalf of every member of your party, whom you undertake to inform of their content. The Lead Guest is responsible for all payments due under the Contract and for the conduct of every person in the party.

Some of our guests are consumers and others book on behalf of a business (for example for corporate retreats, shoots or brand events). Provisions of these Terms that reflect mandatory consumer protection law apply only to consumers, meaning individuals acting for purposes outside their trade, business or profession.

5. Our service: a curated collection, not a booking engine

Savoring Slowly curates a selection of chalets and homes in the Dolomites that belong to and are operated by their Owners. We select and present the Properties on the Website, check availability with the Owner when you ask us to, arrange and confirm your booking, receive the payments due for your stay, and provide personal assistance and concierge support before and during your stay. The house rules and instructions of the Owner form part of the Contract.

The Website is a presentation of our collection and an invitation to contact us. It is not a real-time booking system. The Properties, descriptions, photographs, floor plans, lists of amenities, distances, prices and availability shown on the Website are provided for information only, do not constitute a binding offer and may be changed, corrected or withdrawn at any time without notice. Only the Quote and the Booking Confirmation are binding on us.

Descriptions and photographs are prepared in good faith to give an accurate impression of each home at the time of publication. Furnishings, décor, equipment and views may change over time; gardens, terraces and landscapes vary with the season; some amenities (for example pools, hot tubs, saunas, fireplaces, ski rooms, shuttles or helipads) may be seasonal, weather-dependent, subject to opening times or operated by third parties (such as the spa of a nearby hotel or a public ski bus). Minor differences between the description and the home do not entitle you to cancel or to a reduction of the price.

We may add Properties to the collection, remove them or suspend them at any time. A Property shown on the Website may therefore no longer be part of the collection when you send your request.

6. How the booking process works

6.1 Booking Request

You can send us a Booking Request through the "Plan Your Stay" and "Private Inquiry" forms of the Website, by email at info@savoringslowly.com or by WhatsApp at +39 349 7294027. Please tell us your preferred Property or location, your check-in and check-out dates, the number of adults and children in your party, and any experience, service or special requirement you would like us to consider. You undertake to provide accurate, complete and up-to-date information and to tell us of any change. Sending a Booking Request does not create a reservation and does not oblige you to book.

6.2 Our reply and availability check

We aim to reply within a few hours. We check the availability of the Property with the Owner for the dates you have requested and we review the rate applicable to your period, the number of guests and the configuration you need. Response times are indicative and depend on the time of day, the time zone and the Owner's responsiveness. Should you wish, we can also arrange a private consultation to help you choose the right home.

6.3 Quote

If the Property is available, we send you a personalised Quote by email (or, for a quicker exchange, by WhatsApp followed by email). The Quote states the Property, the dates, the number of guests, the total price and its breakdown, what is included and what is not, the amount and due date of the deposit and of the balance, the accepted payment methods, the cancellation terms and any specific conditions of the Property (for example minimum stay, security deposit, arrival and departure times, pets, events). Where the Quote is silent on a point, these Terms apply.

A Quote is valid for the period indicated in it. A Quote is not a reservation: until the Booking Confirmation is issued, the Property remains available to other guests and may be booked by them at any time. We may withdraw or amend a Quote at any time before you accept it, in particular if the Property is booked by another guest, if the Owner changes the conditions or if a manifest error has occurred.

6.4 Acceptance and payment

To book, you accept the Quote in writing. We then send you a secure payment link (Stripe or PayPal) or our bank details for a transfer, as described in Section 11. Your acceptance of the Quote and your payment constitute a binding request to book on the terms of the Quote and of these Terms.

6.5 Booking Confirmation and conclusion of the Contract

Once we have received the deposit (or the full amount, where the Quote so provides) and the Owner has confirmed the reservation, we send you the Booking Confirmation by email. The Contract is concluded only at that moment. Please check the Booking Confirmation immediately and tell us within 48 hours of any error, so that we can correct it.

If, for any reason, we are unable to confirm the booking after you have paid (for example because the Owner has accepted another reservation in the meantime, or the Property has become unavailable), we will inform you promptly and either propose an alternative home, which you are free to accept or decline, or refund in full the amount you have paid to us, without further liability on our part.

7. Availability and alternative proposals

Every Property is made available to us by its Owner, whose calendar may include direct bookings, personal use, maintenance periods and seasonal closures. Availability changes constantly and is verified only when you send us a Booking Request. The presence of a Property on the Website, the absence of an availability calendar and the indication of prices never mean that the Property is available for your dates.

Some Properties may not be available for the period you request, may be available only for a different length of stay (minimum stays apply and vary by Property and by season, as indicated on the Property page and confirmed in the Quote), may be temporarily withdrawn by the Owner or may no longer be part of our collection.

If the Property you have asked for is not available, we will tell you as soon as possible and, if you wish, we will propose one or more alternative homes with a comparable character, location, capacity and budget, drawn from our collection or from our network of Owners and Partners. Alternative proposals are made in good faith to help you find the right home; you are always free to accept or decline them, and the price of an alternative home may differ from the one you initially considered. Until a Booking Confirmation is issued, the unavailability of a Property, the withdrawal of a Quote or the absence of a suitable alternative does not give rise to any liability or compensation on our part.

8. Prices

All prices are expressed in euro (EUR). The rates shown on the Website ("From € ... per night", and the spring, summer and winter rates) are indicative starting rates per night, usually corresponding to the low season, the base configuration of the home and a standard number of guests. Rates are higher in peak periods such as the Christmas and New Year holidays, the February ski season and mid-summer, and may vary according to the dates, the length of stay, the number of guests and the configuration of the Property (for example when a separate apartment or annex is added to the main house). Weekly rates, where shown, refer to seven consecutive nights.

The only binding price is the one stated in the Quote and confirmed in the Booking Confirmation. Prices published on the Website may be updated at any time; changes do not affect bookings already confirmed. If a price published on the Website or stated in a Quote is manifestly wrong (for example because of a typographical error), we may correct it before the Booking Confirmation and you will be free to decline the corrected price.

Unless the Quote states otherwise, the prices we quote include value added tax where applicable. Local tourist taxes (imposta di soggiorno), which are set by each municipality and vary according to the location, the season, the number of guests and the length of the stay, are indicated in the Quote where applicable and, unless expressly stated to be included, are payable in addition to the accommodation rate in the manner stated in the Quote. Bank charges, card fees and currency conversion costs applied by your bank or card issuer are borne by you.

9. What is included in the accommodation rate

The accommodation rate covers the exclusive use of the Property for the dates, the number of guests and the configuration stated in the Booking Confirmation, together with the items listed under "Included" on the Property page as confirmed in the Quote. Depending on the Property, these typically comprise electricity, heating and Wi-Fi, bed linen, towels, bathrobes and amenities, and may include additional features such as a curated wine selection, daily housekeeping, access to wellness facilities, a shuttle service, ski or bike storage or other services specific to that home. Courtesy touches described on the Property page (for example a welcome aperitif or the arrangement of your first grocery shopping before arrival) are provided as described there or in the Quote.

Some included items are subject to conditions stated on the Property page or in the Quote, such as a minimum length of stay, a specific season or the opening times and rules of a third-party facility. Where an item is described on the Website but is not confirmed in the Quote, the Quote prevails.

Everything that is not expressly listed as included is excluded. In particular, the accommodation rate does not include Ancillary Services (Section 10), local tourist taxes unless stated, the security deposit, travel to and from the Dolomites, travel insurance, personal expenses, additional cleaning or linen changes beyond those listed, services requested during the stay, or the cost of repairing damage.

10. Ancillary Services: transfers, chauffeur, chef, staff and other extras

To make your stay effortless, we can arrange a wide range of services in addition to the accommodation ("Ancillary Services"). They include, by way of example: airport, station and resort transfers; chauffeur and private driver services (NCC, noleggio con conducente); car rental; helicopter transfers; private chef at home, in-chalet dining experiences, cooking classes, wine and cocktail service and catering; grocery delivery and pre-stocking beyond any courtesy service described as included; daily or periodic housekeeping, laundry, ironing, butler and dedicated staff beyond what is listed as included for the Property; in-chalet massages and spa treatments, private yoga and fitness instructors and wellness programmes; babysitting and childcare, child gear rental and family activity planning; ski instructors, mountain guides, ski passes and equipment rental; bespoke itineraries and the experiences presented on www.savoringexperiences.com; and event, retreat and production support.

The following rules apply to all Ancillary Services:

Not included in the accommodation rate. Ancillary Services are never included in the price of the stay unless they are expressly listed as included on the Property page and confirmed in the Quote. Booking an Ancillary Service is optional and is never a condition of the accommodation booking.
On request and subject to availability. Ancillary Services are arranged on request, before or during your stay, subject to the availability of the Partner or staff concerned. Some services require advance notice, a minimum number of participants, a minimum duration or prepayment.
Quoted, contracted and paid for separately. Each Ancillary Service is quoted separately from the accommodation, with its own price, conditions, payment terms and cancellation terms, and is invoiced separately. Where the final cost depends on consumption or on third-party rates (for example groceries, wine, fuel or waiting time), the quote will explain how the amount is determined.
Delivered by us or by independent Partners. Ancillary Services may be delivered by our team or, more often, by independent Partners selected with care from our local network. When a service is delivered by a Partner, the Partner is the provider of that service, is responsible for its performance, holds the licences, authorisations and insurance required by law for its activity and may apply its own terms and conditions, which we will communicate to you. In such cases we act as intermediary and coordinator between you and the Partner and, to the fullest extent permitted by law, we are not liable for the acts, omissions or defaults of the Partner, without prejudice to our duty to select Partners with reasonable care and to assist you in resolving any problem.
Weather and mountain conditions. Transfers, helicopter flights, outdoor activities and experiences depend on weather, snow, road and safety conditions and may be delayed, modified or cancelled by the Partner for safety reasons. In such cases we will help you find an alternative; any refund is governed by the Partner's terms.
Changes and cancellations. Changes or cancellations of an Ancillary Service must be requested in writing and are subject to the notice periods and charges stated in the relevant quote or in the Partner's terms. Cancellation of the accommodation booking does not automatically cancel Ancillary Services already booked, whose cancellation terms apply separately.

11. Payment

No payment is ever collected on the Website. After you have accepted a Quote, we send you, by email or WhatsApp, either a secure payment link generated through Stripe or PayPal, which allows you to pay by card or through your PayPal account, or our bank details for a transfer in euro. Card and account data are entered directly on the pages of the payment provider and are never seen or stored by us. Please pay only through the link or the bank details that we send you from our official email address or WhatsApp number, and contact us if you receive payment instructions that look suspicious or come from a different sender.

The Quote specifies the deposit required to confirm the booking, the due date of the balance and any other instalment. Amounts must reach us in full, in euro, by the stated dates; bank charges, currency conversion and card fees are borne by the payer. If the deposit is not received by its due date, the Quote lapses and the Property may be booked by other guests. If the balance or any other amount is not received by its due date, we may, after a written reminder, treat the booking as cancelled by you, with the consequences set out in Section 12.

For high-value payments we may ask you to verify your identity or to confirm the payment by email before the Booking Confirmation is issued. Invoices and receipts are issued in accordance with Italian law and sent by email.

12. Changes and cancellation by you

12.1 Cancellation terms

Each Property has its own cancellation terms, agreed with the Owner and stated in the Quote and in the Booking Confirmation, which form part of the Contract. Any cancellation must be notified to us in writing by email at info@savoringslowly.com; the cancellation takes effect on the day we receive your email. Unless the Quote provides otherwise, the deposit is non-refundable, since the Owner removes the Property from the market for your dates as soon as the booking is confirmed, and the balance, once paid, is refundable only to the extent stated in the Quote. Where the Quote allows a refund, the refund is made by the same means used for the payment, net of any bank or payment-provider charges that we cannot recover, within 14 days of the cancellation.

Any amount that is not refunded under the applicable cancellation terms is retained as fair compensation for the loss of the reservation, without prejudice to the mandatory rights of consumers.

12.2 No statutory right of withdrawal

Under Article 59(1)(n) of the Italian Consumer Code (Legislative Decree no. 206/2005), which implements Directive 2011/83/EU, the right of withdrawal available to consumers for distance contracts does not apply to the provision of accommodation for a specific date or period of performance. Your booking is therefore governed solely by the cancellation terms stated in the Quote and in this Section, from the moment the Contract is concluded.

12.3 Changes to a confirmed booking

Requests to change the dates, the length of the stay, the number of guests or the configuration of the Property must be made in writing and are subject to the availability and the agreement of the Owner. A change may involve a different price and is confirmed only in writing. Where a change cannot be accommodated, the original booking remains in force. A change of dates or of Property that the Owner cannot accept, and a reduction of the length of the stay, may be treated as a cancellation of the original booking under Section 12.1 followed by a new booking. A reduction of the number of guests does not reduce the price unless the Quote so provides.

12.4 No-show, late arrival and early departure

If you do not arrive, arrive late or leave before the end of the stay, for any reason, the full price of the booking remains due and no refund is made for unused nights or services, unless the Quote provides otherwise or the departure is caused by a breach of the Contract on our part.

12.5 Travel insurance

We strongly recommend that you take out, at the time of booking, a travel insurance policy covering cancellation and interruption of the stay, medical expenses and repatriation, mountain rescue and winter or outdoor sports, personal liability and personal belongings. Neither we nor the Owner are responsible for losses that would have been covered by such a policy.

13. Changes and cancellation by us or by the Owner

Once the Contract is concluded, we and the Owner undertake to make the Property available for your dates. In exceptional circumstances, the Property may become unavailable before your arrival, for example because of damage, essential works, a safety issue, the sale of the Property, an event of force majeure or the Owner's withdrawal. In such a case we will inform you as soon as possible and offer you, at your choice, either an alternative home of comparable standard and location for the same dates (if the alternative is more expensive we will not ask you to pay the difference; if it is cheaper we will refund the difference), or a full refund of every amount you have paid to us for the accommodation. Except where the law provides otherwise, this is the full extent of our liability for the unavailability of a Property.

If, during your stay, the Property becomes uninhabitable or a material feature of it fails for reasons not attributable to you or your party, we will do our best to remedy the problem or to relocate you to a comparable home; where this is not possible, you will be refunded the accommodation rate for the nights you were unable to use.

Force majeure. Neither we nor the Owner are liable for any failure or delay in performing the Contract caused by events beyond our reasonable control, including natural events (heavy snowfall, avalanches, floods, landslides, storms, wildfires, earthquakes), lack or excess of snow, epidemics and public health measures, acts of public authorities, travel restrictions, strikes, closure of roads, passes, lifts, airports or public services, failure of utilities or telecommunications, and acts or omissions of third parties. Weather conditions, snow cover, the opening of ski lifts, roads, mountain passes, trails, restaurants and tourist facilities are outside our control and never entitle you to cancel or to a refund. If an event of force majeure makes the stay impossible before your arrival, we will offer you alternative dates, subject to availability and price adjustment, or refund the amounts paid to us for the accommodation, less any non-recoverable costs already incurred with Partners for Ancillary Services, which remain governed by the Partner's terms.

14. Your stay: arrival, guests and house rules

14.1 Arrival and departure

Check-in and check-out times, the key handover procedure and the details of our local team are stated in the Booking Confirmation or in the arrival information sent before your stay. Early arrival and late departure are subject to availability, must be agreed in advance and may be charged. Please inform us of your estimated arrival time and of any delay.

14.2 Guest registration and identification

Italian law (Article 109 of the Consolidated Public Security Act, Royal Decree no. 773/1931, and related provisions) requires the identity of every guest staying in a holiday home to be recorded and communicated to the police authorities. On or before arrival, each member of your party, including children, must present a valid identity document or passport. The Lead Guest undertakes to provide accurate details of every guest in advance when requested. We and the Owner may refuse access to the Property, without refund, to any person who does not comply with this requirement.

14.3 Occupancy

The Property may be occupied only by the number of guests stated in the Booking Confirmation, which may never exceed the maximum occupancy of the home. The number of guests includes children and infants unless the Quote states otherwise. Only the guests registered with us may stay overnight. Visitors, gatherings, parties and events of any kind are permitted only with our prior written consent and, where applicable, under Section 15. Exceeding the agreed occupancy or hosting an unauthorised event entitles us and the Owner to terminate the stay immediately, without refund, and to claim any additional cost or damage.

14.4 House rules and conduct

You undertake, on your own behalf and on behalf of your party and visitors, to:

use the Property as a private holiday home, with the care of a reasonable and prudent person, and follow the house rules and the instructions of the Owner and of our team, including those concerning fireplaces and stoves, hot tubs, saunas and pools, alarms, heating and appliances;
respect the neighbours and the quiet of the surroundings, in particular at night, and comply with local regulations, including the mandatory separation of waste;
not smoke inside the Property unless expressly permitted, and not bring pets unless we have agreed to it in writing (a supplement and additional cleaning may apply);
not sublet, assign or share the Property, and not use it for commercial, promotional or professional purposes (including photo and video shoots) without our prior written consent;
keep the Property locked and secure when leaving it and take care of the keys, remote controls and access codes;
report immediately to our team any damage, breakage, malfunction or accident;
leave the Property in the same condition and with the same equipment as on arrival, apart from normal cleaning.

Access to the Property by the Owner or by our team may be required for maintenance, repairs or emergencies; we will give you reasonable notice whenever possible. Serious or repeated breaches of this Section, or behaviour that endangers people or the Property or causes a nuisance, entitle us and the Owner to terminate the stay with immediate effect, without refund and without prejudice to our claims for damages.

15. Retreats, events, shoots and group bookings

Corporate retreats, off-sites and team building, wellness and yoga retreats, private celebrations, small weddings, brand experiences, photo and video shoots and other gatherings can be hosted only in the Properties that are suitable for them and only under a specific written agreement that sets out the programme, the number of participants and attendees, the use of the spaces, the services and Partners involved, the staff, the equipment, the timing, the price, the payment schedule, the security deposit and the cancellation terms. The provisions of these Terms apply to such bookings insofar as they are not modified by the written agreement.

The client is responsible for the conduct of all participants, for obtaining any permit, licence or insurance required for the event (including, where applicable, music, filming and public liability cover) and for any additional cleaning, damage or cost resulting from the event. Where the client is a company, an organisation or a professional, the consumer protection provisions of these Terms do not apply.

16. Security deposit and damages

For some Properties the Owner requires a refundable security deposit, whose amount, method (bank transfer, card pre-authorisation or other) and timing are stated in the Quote. The deposit is returned after the departure inspection, within the period stated in the Quote, less any amount due for damage, loss, breakage, missing items, extra cleaning, unpaid services or consumption, penalties charged by third parties and other costs attributable to you or your party, accompanied by an itemised statement.

You are liable for any damage to the Property, its furnishings, equipment and grounds and for any loss caused by you, the members of your party or your visitors, whether or not a security deposit has been taken and beyond its amount. Normal wear and tear is excluded. Where damage is discovered after your departure, we will inform you promptly and provide supporting evidence.

17. Our responsibilities and limitation of liability

We undertake to perform our services with reasonable skill and care, to select the Properties and the Partners with reasonable care, to describe the Properties accurately to the best of our knowledge, and to assist you diligently before and during your stay.

To the fullest extent permitted by law:

we are not liable for any loss, damage, injury, illness, expense or inconvenience caused by events beyond our reasonable control, by force majeure, by the conditions of the mountain environment, by the acts or omissions of Partners, third parties, public authorities or utility providers, or by your own conduct or that of your party;
we are not liable for the loss of, or damage to, money, valuables, vehicles, equipment or personal belongings kept in the Property or in its grounds, except where caused by our negligence;
we are not liable for the temporary unavailability of services or amenities (for example Wi-Fi, television, heating, hot tub, sauna, pool, lift access or shuttle) caused by breakdowns, maintenance, weather or third-party failures, although we will do our best to have them restored promptly;
the use of the Property, of its facilities and of the surrounding mountain area, and the practice of skiing, hiking, climbing, cycling and any other outdoor activity, are at your own risk and subject to your own assessment of your abilities and health;
we are not liable for indirect or consequential losses, loss of enjoyment, loss of profit or loss of opportunity;
our total liability arising out of or in connection with a booking, on any basis, is limited to the total amount paid to us for that booking.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, wilful misconduct or gross negligence, or for any other liability that cannot be excluded or limited under the applicable law. Nothing in these Terms affects the rights that consumers enjoy under mandatory provisions of Italian and European Union law or, for residents of the United States, rights that cannot be waived under the law of their state.

18. Travel documents, entry requirements, insurance and health

You are responsible for holding a valid passport or identity document and any visa, electronic travel authorisation or other document required to enter Italy and the Schengen Area, and for complying with the customs, health and immigration requirements in force at the time of your trip. We are not liable if you are refused entry or cannot travel for lack of the necessary documents, and the cancellation terms of the Contract apply.

The Properties are located in a mountain environment, often at altitude, in villages that may be reached by mountain roads. Winter tyres or snow chains are compulsory on many roads in the Dolomites during the winter season. Please consider the needs of children, elderly guests and persons with reduced mobility, tell us in advance of any special requirement, and check with us that the Property is suitable. We recommend adequate travel and health insurance, as set out in Section 12.5.

19. Website use and intellectual property

The Website, its texts, photographs, videos, graphics, logos, layout and the "Savoring Slowly" name and brand are owned by Queenlike Concierge S.r.l. or are used under licence from the Owners, photographers and Partners concerned, and are protected by copyright, trademark and other intellectual property laws. You may view, download and print pages of the Website for your personal, non-commercial use in connection with planning a stay. Any other use, including reproduction, publication, distribution, modification, scraping or automated extraction of content, is prohibited without our prior written consent. Further information is available on our Copyright page.

We make reasonable efforts to keep the Website accurate, secure and available, but we do not guarantee that it will be free from errors, interruptions or harmful components, and we may modify, suspend or discontinue any part of it at any time. The Website contains links to third-party websites and services, including www.savoringexperiences.com, Instagram, WhatsApp, Stripe and PayPal; we are not responsible for their content, availability or terms.

20. Personal data

We process the personal data you provide when you use the Website, send a Booking Request or book a stay in accordance with our Privacy Policy and, as regards cookies, our Cookie Policy. To arrange your stay we share the data needed for the booking with the Owner and with the Partners involved in your stay, and we transmit the guest registration data required by law to the competent authorities.

21. Communications

All notices under the Contract must be sent in writing by email: to us at info@savoringslowly.com, and to you at the email address you gave us in your Booking Request, which you undertake to keep active and to check regularly. WhatsApp and telephone are welcome for day-to-day exchanges, but requests to book, change or cancel a stay and any complaint must be confirmed by email. Our communications are in English.

22. Complaints

If something is not as expected during your stay, please tell our local team immediately, by phone, WhatsApp or email, so that we can put it right while you are there. Problems that are not reported during the stay are very difficult to verify and remedy afterwards, and any claim relating to them may be reduced accordingly. Any complaint should be confirmed in writing to info@savoringslowly.com as soon as possible and in any event promptly after the end of the stay. We will acknowledge your complaint and reply in writing after investigating it with the Owner or the Partner concerned.

Consumers residing in the European Union may also refer a dispute to an alternative dispute resolution (ADR) body in accordance with Part V, Title II-bis of the Italian Consumer Code; we will inform you of the competent body on request.

23. Governing law and jurisdiction

These Terms and every Contract, and any non-contractual obligation arising out of or in connection with them, are governed by Italian law.

Any dispute arising out of or in connection with these Terms, a Booking Request, a Quote or a Contract shall be submitted to the exclusive jurisdiction of the courts of Rome, Italy. Where you are a consumer residing in Italy, the court of the place where you reside or are domiciled has mandatory jurisdiction. Where you are a consumer residing in another Member State of the European Union, nothing in this Section deprives you of the right to bring proceedings, or to be sued only, in the courts of your country of residence where the applicable European rules on jurisdiction so provide. Where you are a resident of the United States or of another country, nothing in these Terms limits any right that cannot be waived under the mandatory laws of your place of residence.

24. General provisions

Entire agreement. The Contract, as defined in Section 3, constitutes the entire agreement between you and us concerning your stay and supersedes any previous oral or written communication. Statements made on the Website or in our correspondence that are not confirmed in the Quote or in the Booking Confirmation are not part of the Contract.
Changes to these Terms. We may amend these Terms at any time by publishing the new version on the Website, with its date of update. The version in force when the Booking Confirmation is issued governs that booking; the amended version applies to Booking Requests sent after its publication.
Severability. If any provision of these Terms is held to be invalid or unenforceable, in whole or in part, the remaining provisions remain in full force and the invalid provision shall be replaced by a valid one that most closely reflects its purpose.
No waiver. Our failure or delay in exercising a right under these Terms does not constitute a waiver of that right.
Assignment. You may not assign or transfer the Contract or any right under it without our prior written consent.
Language. These Terms are drafted in English. Should a translation be provided for convenience, the English version prevails.

25. How to contact us

For any question about these Terms, a Booking Request or a booking, please contact:

Queenlike Concierge S.r.l. (Savoring Slowly)
Largo Valtournanche 3, 00141 Rome (RM), Italy
VAT number: IT17613391006
Email: info@savoringslowly.com
Certified email (PEC): queenlikeconcierge@pec.it
Phone / WhatsApp: +39 349 7294027